Terms

Hours Of Operation:

We are open from 9:00AM – 5:00PM CST. In case you try to reach us when we are not available or after hours, please leave a message and we will get back to you as soon as we possibly can.


Cut-Off Time For Same Day Shipping:

Orders placed by 12:00 PM CST can normally be shipped that day, if we have the items in stock. If you place an order after that time, contact our sales department to see if the orders can still be shipped that day.


Shipping Policy

All orders are shipped FOB Chicago, IL. A customer bears the exclusive risk of loss or damage to the products at all times after High Performance Uniforms has turned the products over to a carrier for shipment. We are not responsible for missing or delayed orders after they have left High Performance Uniforms facilities. There is a $2 S&H fee applied to every box we ship out.


Shippers We Use:

Our primary carrier is UPS, but we can also use other companies like FedEx, and U.S.P.S.


Becoming A Customer / Establishing Credit:

High Performance Uniforms sells only to uniform distributors, dealers, and industrial launderers who are approved by High Performance Uniforms. No sales are made directly to the end user. If your company wants to establish credit with High Performance Uniforms, please contact customer service and ask for a credit application. Fax it back to (866) 678-5607 or e-mail as attachment to sales@highperformanceuniforms.com. You will be contacted once approved.

Return Policy:

We will gladly accept returns provided you obtain a Return Authorization (R.A.) prior to sending the garments back to us. You can get an R.A. form from Customer Service.

  • All garments must be returned in same condition as shipped
  • No returns will be accepted on the following items: items which have been worn, washed, custom manufactured, embroidered, silk-screened, hemmed, altered and/or otherwise customized in any way
  • Returns for money back will only be accepted within 30 days from the date the items were shipped. Any returns received between 31 to 60 days from the ship date will be issued a store credit to be used any time your company places an order. No returns will be accepted after 60 days from the original ship date
  • All "Due On Receipt" customers\' orders will be charged to their "On File" credit card at the time of shipment of their order. It is the sole responsibility of the customer to notify High Performance Uniforms in case there has been a change of credit card information, whether it be Not Sufficient Funds, billing address change, or any other discrepancies with the credit card on file. If we incur any fees because of us not having the right credit card information on file, we will charge those fees to the company which provided the credit card. You must have all of the correct information to us before your order is ready to ship, or it will not ship
  • There will be no restocking fee applied to returned items
  • The customer bares the responsibility of the shipment charges on returned items.
Place the R.A. Form inside the returned box.


Drop Shipping:

We can drop ship to any commercial address. All merchandise drop-shipped to third-parties must be inspected for accuracy and product flaws prior to decorating. We are not responsible for any discrepancies on orders sent to anyone other than the invoiced account.